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Shipping and Returns

Categories

Shipping costs

Shipping costs are automaticaly calculated at the check out when ordering. Cost depends on where you are located and weight of total package being sent.

 

Shipping method

The shipping methods available are An Post (standard) or GLS (tracked). Depending on your location you will have the option to choose your prefered method. If you only have one option then your parcel will be sent with An Post(standard).

 

Shipping times

All shipping times below are estimates. we want you to have your products asap, and will be constantly monitoring or shipping providers for that to happen.

IRELAND: 1/2 business days

UK: 3/4 business days

Europe:4/8 business days

Rest of the world: anything up to 7/20 days(depending on destination)

*Please note that during busy periods like xmas the above estimates could change.

 

 

Customs/tax charges

If you are ordering please be aware of any charges that you may be hit with upon delivery of goods.

It is up to you, the customer to know these , Keltic Krew can not be responsible for any charges that relate to importing a product into your country.

 

 

Returns

Damaged Products: Keltic krew are here to please, we want all our customers to receive premium quality products. if for some strange reason you did not receive the right product, or there is a problem with your product you ordered, Please contact us straight away, we will happily sort this out asap. If there is a problem with your product please email a picture along with your order number and we will get back to you that day.

Unwanted:If there is no problem with your product, but you simply dont want it. we will take back any unopened and unused products within 14 days.when we receive the product,we will refund the value of the product minus any shipping costs.

Please note: If bottle seal is broken or a product is tampered with in any way, we can not refund due to hygiene reasons.

You are responsible for the cost of shipping the product back to us, as soon as we recieve the product we will start processing the return. Please pack any returns safely, to prevent any damages.Keltic Krew cannot be held responsible if an order is lost being returned to us. we advise you use registered mail to prevent this happening.

Cancelling an order: If you want to cancel an order this can be done provided that your order has not been dispatched yet. If your order has been dispatched and recieved, and you still want to return the order. Please return it to us within 14 days and we will refund the product cost minus shipping charges and any charges relating with crediting procedures. Keltic Krew cannot be held responsible if an order is lost being returned to us. we advise you use registered mail to prevent this happening.

 

 

T and C'S

Hey thats mine!

All products and content including photos/logo on our site is property of Keltic Krew, You are only allowed to use content, if agreed by us. 

 

Wasn't me!

We want you the customer to have an easy trouble free experience on our site from to start to finish. all descriptions, specifications etc were wrote by us as accuratley as humanly possible, if any errors  or changes occurs from this, we reserve the right not to be liable for these.